After-sales-policy

Ouzrel provides after-sales assistance for customers who experience problems with products or orders purchased through ouzrel.com.
Product Concerns
If an item arrives damaged, defective, incorrect, or incomplete, please email [email protected] with your order number, a brief explanation, and relevant photographs where appropriate.
Returns and Refunds
Eligible return requests may be submitted within 14 days after receiving the order.
Customers pay return shipping costs for change-of-mind returns. Ouzrel covers applicable return shipping costs for problems attributable to our store.
Approved refunds are issued through the original payment method. Full conditions are available in our Refund policy.
Resolving Order Issues
We encourage customers to contact us directly so we can review the circumstances and determine an appropriate resolution.
Nothing in this policy limits applicable consumer rights or payment-provider remedies.
Contact Information
Email: [email protected]
Website: https://ouzrel.com