Shipping policy

Order Delivery Information
Ouzrel provides shipping options for eligible purchases made through ouzrel.com. Shipping charges and delivery estimates depend on the method selected and the destination.
Preparing Orders for Dispatch
Orders are generally processed within 1–3 business days following successful payment processing.
Weekends and applicable public holidays are excluded from this processing period.
Order preparation takes place before shipping transit begins.
Standard Shipping Arrangements
Standard Shipping costs $5.99 for orders that do not qualify for free delivery.
The estimated Standard Shipping transit period is 15–20 days after dispatch.
Delivery estimates are not guaranteed arrival dates.
Express Shipping Availability
Express Shipping is available for $15.99 where offered during checkout.
Estimated Express Shipping transit times depend on the destination and available shipping arrangements.
Free Standard Shipping Conditions
Customers qualify for free Standard Shipping when the merchandise subtotal reaches $39.99 or more before taxes, provided Standard Shipping is available for the order.
The qualifying amount excludes taxes and shipping charges.
Free Standard Shipping does not apply to Express Shipping.
Tracking and Delivery Progress
Tracking information may be provided after dispatch where available.
Delivery periods may be affected by carrier schedules, customs procedures, public holidays, weather conditions, or other transportation circumstances.
Shipping Destinations and Import Charges
Available shipping destinations and methods are determined by the options presented during checkout.
International shipments may be subject to import duties, taxes, or other charges assessed by destination authorities.
Unless otherwise stated during checkout or required by law, such charges may be the recipient's responsibility.
Shipping Address Information
Customers should provide complete and accurate shipping information when placing orders.
Incorrect or incomplete addresses may cause delays or unsuccessful delivery attempts.
Additional shipping charges may apply if a customer-provided address error requires reshipment, subject to applicable law.
Address corrections should be requested promptly, although changes cannot be guaranteed after processing or dispatch.
Assistance With Delivery Problems
If an order is significantly delayed, lost, damaged, or incorrectly delivered, please contact [email protected] with your order number and any available tracking information.
We will review the circumstances and advise on the appropriate next steps.
Website: https://ouzrel.com
Customer Service: [email protected]