Shipping policy
Welcome to ouzrel.com. We are dedicated to offering premium home & kitchen goods and bringing you smooth, worry‑free shopping experiences. Please carefully go through the shipping provisions below.
I. Order Processing Cycle
Every order will be processed within 1‑3 business days after payment confirmation (excluding weekends and public holidays). Once dispatched, you will receive an email containing tracking information.
II. Shipping Coverage
We deliver to numerous countries and regions globally. At checkout, the system will automatically display available shipping options matching your delivery location.
III. Shipping Options & Charges
‑Standard Shipping: $5.99. Cost‑effective option for non‑urgent orders, fulfilled by our regular logistics partners. Estimated delivery: 15‑20 days. ‑Express Shipping: $15.99. Priority shipping service for customers expecting fast receipt of goods. ‑Free‑Shipping Promotion: Standard‑shipping charge is waived when goods subtotal (tax excluded) reaches $40 or higher. This offer applies exclusively to standard shipping; express shipping still charges $15.99.
IV. Delivery Time Statement
Delivery duration can be affected by destination distance, international customs clearance, carrier operational status and seasonal order surges. Hence we cannot promise an exact delivery date. Track your parcel using the tracking number from shipping notification emails.
V. Notes for International Purchasers
‑Recipients take full responsibility for import duties, taxes and all customs‑related fees. ‑Ensure your shipping address is complete, accurate and accompanied by an active contact phone number. ‑Re‑shipment caused by incorrect addresses will incur extra customer‑borne charges.
VI. Coping with Shipping‑Related Problems
Email service@ouzrel.com with your order number and supporting details promptly if: ‑Your package fails to arrive after dispatch; ‑Outer packaging bears obvious transit‑caused damage; ‑Received goods do not match your placed order.
VII. Policy Revision
We may update this shipping policy from time to time. Revised versions will be published on the official website. Continued usage of our services signifies your acceptance of updated clauses.
Thank you for choosing ouzrel, wish you a pleasant shopping experience!