Refund policy

Returns and Refunds at Ouzrel
Ouzrel accepts eligible return requests submitted within 14 days after customers receive their orders.
The following conditions explain how returns are handled when customers change their minds or experience problems with purchased merchandise.
Eligibility for Change-of-Mind Returns
Customers may request a return within the stated period if an eligible product is no longer suitable for their needs.
For change-of-mind returns, merchandise should generally remain unused, in substantially its original condition, and include relevant accessories, components, and packaging.
Products that have been materially altered, damaged through use, or used contrary to applicable instructions may not qualify for a change-of-mind return.
Certain products may be subject to legally permitted restrictions based on their nature or condition.
These conditions do not remove mandatory consumer rights concerning defective, unsafe, incorrect, or materially misdescribed merchandise.
Damaged, Defective, or Incorrect Merchandise
If a product arrives damaged, defective, incomplete, or materially different from its description, please contact our customer service team.
Customers should provide their order number and explain the issue. Relevant photographs may be requested where reasonably necessary to assess the circumstances.
Depending on the problem and applicable law, the appropriate resolution may include a refund, replacement, or another remedy.
Return Shipping Responsibilities
Customers are responsible for return shipping costs when returning eligible products because of personal preference.
If a return is required because of a problem attributable to Ouzrel, we cover applicable return shipping costs.
Original outbound shipping charges may be non-refundable where permitted by applicable law.
Ouzrel does not charge a standard restocking fee for eligible returns under this policy.
Requesting Return Authorization
To request a return, email [email protected] within 14 days after receiving the order.
Please include the order number, the product concerned, and the reason for the request.
We will review the information and provide applicable return instructions.
Customers should not send products to an address that has not been confirmed for the return.
Refund Review and Payment
Returned merchandise may be inspected to determine its condition and eligibility.
Approved refunds are issued through the original payment method.
The time required for funds to appear depends on the relevant payment provider or financial institution.
Where applicable law requires different refund procedures or timing, those requirements take precedence.
Additional Consumer Rights
Nothing in this policy excludes mandatory consumer protection rights or applicable payment-provider remedies.
For return or refund assistance, contact [email protected].