Refund policy

Thank you for shopping at ouzrel.com. We offer high‑quality kitchenware and household goods. If you are not entirely satisfied with your purchase, we follow clear, open return‑refund workflows.

  1. Return Qualification Rules To qualify for returns: ‑Return application must be submitted within 14 days from purchase date. ‑Items must stay in original condition: unused, undamaged, unwashed; all original labels, packaging, accessories and complimentary gifts must remain complete. ‑Valid purchase evidence (order number or invoice) must be provided.

Items excluded from return: ‑Opened personal‑care goods (including certain kitchen utensils) for hygiene considerations. ‑Clearance merchandise marked “Final Sale” or “Non‑Refundable”.

  1. Return Workflow ① Email service@ouzrel.com within the return validity period. State your order number, product name and return reason inside the email. ② Ship goods to our designated address using trackable logistics service. Securely package products to avoid damage in transit. Return shipping costs are borne by buyers.
  2. Refund Handling Rules ‑Upon receiving returned parcels, we will carry out product inspection. Refunds will be processed right away once return standards are satisfied. ‑Refunds will be routed back to your original payment method. ‑Fund arrival time varies, subject to your bank or payment provider’s processing mechanism. ‑Refund amount equals product purchase price. Original delivery fees and return postage are non‑refundable, except for errors attributable to us such as wrong‑item dispatch or factory defects.
  3. Defective or Incorrect Deliveries If you receive defective, transit‑damaged or mismatched items, we will bear all associated expenses. Contact service@ouzrel.com within 48 hours after receiving parcels and attach photo or video proof. We will supply prepaid return labels or arrange courier collection at our cost. At your choice, we will resend correct merchandise or issue a full refund.
  4. Support Contact For policy‑related questions or return assistance, get in touch with our customer‑support team: Email: service@ouzrel.com We aim to reply to all enquiries within 1‑2 business days.