Privacy policy

Your Information at Ouzrel
This Privacy policy describes how information may be collected, used, retained, and disclosed when customers visit ouzrel.com, make purchases, or communicate with our store.
Information Collected During Shopping
When customers place orders, we may collect information such as names, email addresses, telephone numbers, billing addresses, delivery addresses, and details of purchased products.
Order records may also include transaction references, payment status, delivery information, and customer service communications.
Payment information may be processed directly by the payment provider selected during checkout. The information available to Ouzrel depends on the payment method and provider.
Website Activity and Technical Information
Our website may receive information associated with browsing activities, including IP addresses, browser characteristics, device information, and interactions with website features.
Cookies and similar technologies may support shopping cart functions, customer preferences, website analytics, and other relevant services.
Some of these functions may involve third-party technologies.
How Information Is Used
Personal information may be processed to complete purchases, arrange deliveries, provide customer assistance, administer returns and refunds, and maintain relevant transaction records.
Information may also be used to improve website functionality, identify suspected fraudulent activity, and comply with applicable accounting, legal, and regulatory obligations.
Where permitted by law, information may support relevant marketing communications and other customer communications.
Processing will rely on an appropriate legal basis where required by applicable privacy law.
Disclosure to Other Organizations
Certain services may require information to be shared with payment processors, shipping providers, website hosting services, and other organizations involved in operating our online store.
Information may also be disclosed where required by law or permitted in connection with a legitimate business transaction, subject to applicable legal requirements.
We do not treat personal information as unrestricted public information.
Information Retention and Protection
Personal information may be retained for periods reasonably necessary to administer transactions, respond to customer enquiries, maintain business records, and satisfy applicable obligations.
Reasonable precautions are taken to reduce risks involving unauthorized access, misuse, loss, or alteration of personal information.
However, no electronic system can guarantee complete security.
Customer Privacy Rights
Depending on applicable law, individuals may have rights to access, correct, delete, or restrict certain processing of their personal information.
Other rights may include objecting to particular processing activities, withdrawing consent where relevant, or opting out of eligible marketing communications.
Requests may require identity verification and may be subject to legal exceptions.
Privacy Enquiries and Updates
This policy may be updated when our operations, information practices, or applicable legal requirements change.
The current version will be published on ouzrel.com.
For privacy-related enquiries, please email [email protected].