Service policy

  1. Terms Acceptance By browsing or accessing ouzrel (“we”, “us”, “our”) via ouzrel.com, you acknowledge and agree to these Terms of Service.
  2. User Eligibility & Provided Services Users must be 18 years old or older to purchase goods on our platform. Our scope of service includes order processing, delivery and after‑sales support. You are obligated to provide accurate account and delivery information.
  3. Account Security You bear full responsibility for safeguarding your account and all operations performed under your account. Immediately alert service@ouzrel.com if you detect any unauthorized access.
  4. Order Provisions An order becomes valid upon successful payment. Confirmation emails will be dispatched within 72 hours. We hold the right to cancel orders triggered by stock shortages or system mistakes, with full refunds issued accordingly. Product specifications are subject to modification; please contact us for confirmation before placing orders.
  5. User Behaviour Requirements You may apply for after‑sales support subject to our Refund Policy and opt out of marketing communications. You must not abuse the website, publish illegal content or manipulate orders. Returned items must remain in original, resalable condition.
  6. Platform Rights We reserve the right to amend these Terms; amendments take effect 7 days after online publication. We may suspend accounts or cancel orders for rule‑breaking behaviour. We endeavour to maintain website security, accurate product information and responsive customer service via service@ouzrel.com.
  7. Intellectual Property & Liability Limitation All content displayed on the website is the intellectual property of ouzrel. Unauthorised usage is prohibited. We shall not be liable for service failures caused by force‑majeure events or third‑party services, or damages stemming from improper product usage.
  8. Governing Jurisdiction These Terms of Service and any separate agreements between both parties shall be governed and interpreted in accordance with the laws of the United Kingdom.