Service policy

Conditions of Shopping With Ouzrel
This Service policy explains the conditions that apply to the use of ouzrel.com and purchases made through our online store.
Accessing Our Website
Customers must use the website for lawful purposes and provide accurate information when placing orders.
Individuals completing purchases must have the legal capacity to enter into the relevant transactions.
Fraudulent transactions, unauthorized system access, interference with website functions, and other unlawful activities are prohibited.
Where reasonably justified, Ouzrel may take proportionate measures to address material misuse.
Understanding Our Merchandise
Product pages may contain photographs, descriptions, dimensions, materials, prices, and available options.
We aim to provide reasonably accurate information, although occasional errors or updates may occur.
Customers should review relevant product specifications before purchasing, particularly where dimensions, materials, compatibility, electrical requirements, or intended uses are important.
Product appearance may vary slightly because of lighting, photography, or screen settings.
Nothing in this section removes rights concerning materially misdescribed products.
Placing and Confirming Orders
Submitting an order or completing payment does not automatically guarantee final acceptance or fulfillment.
Orders may be subject to payment verification, product availability, and other legitimate processing requirements.
If an order cannot be fulfilled, Ouzrel may cancel the affected transaction and refund any applicable payment through the original payment method.
Prices and Product Availability
Product prices and availability may change.
If a material pricing or listing error affects a transaction, we may contact the customer to explain the situation and determine the appropriate next steps.
Any cancellation or refund will be handled in accordance with applicable law.
Product Handling and Safety
Customers should use products according to their intended purposes and any applicable instructions.
Cleaning products should be handled according to their labels and safety information. Products should not be mixed with other substances unless the applicable instructions expressly permit it.
Electrical products should be used only under suitable operating conditions and in accordance with relevant safety guidance.
These responsibilities do not exclude legal remedies for defective, unsafe, incorrect, or materially misdescribed products.
Website Content and Technical Availability
Text, images, graphics, and other website materials may be protected by intellectual property rights belonging to Ouzrel or relevant third parties.
Unauthorized commercial reproduction or distribution of protected materials is prohibited.
Website functions may occasionally be interrupted by maintenance, technical issues, or third-party service disruptions.
Any limitation of liability applies only to the extent permitted by applicable law.
Related Customer Policies
Our Shipping policy explains delivery charges and estimated shipping periods.
Our Refund policy describes return eligibility, return shipping responsibilities, and refund arrangements.
Additional post-purchase assistance is explained in our After-sales-policy.
Legal Conditions and Policy Updates
These terms are intended to be governed by the laws of the United Kingdom, subject to mandatory consumer protection laws and other applicable legal requirements that cannot be excluded.
We may revise this policy when our operations or legal requirements change.
Updated terms will be published on ouzrel.com without automatically removing rights arising from existing transactions where applicable law does not permit such changes.
For questions about these terms, contact [email protected].