Contact us

If you encounter questions or require support while shopping with ouzrel, our team stands ready to deliver professional, timely assistance.

Scenarios for Reaching Support

Product Inquiries: Questions about product features, raw materials, measurements or application suitability.
Order Support: Track parcels, verify shipping progress, report issues such as successful payment without generated order confirmation.
After‑Sales Service: Notify us of damaged, wrong or missing goods; raise return or exchange applications.
Feedback & Suggestions: Share your opinions regarding product selection, website usage experience and service procedures.

Official Customer Service Email: service@ouzrel.com

Emails received on business days between 9:00‑18:00: reply within 2 hours.
Messages received outside business hours (weekends & public holidays): prioritized reply by 09:30 on the next working day.

Add Inquiry Type + Order Number in your email subject line. Example: Order Support - #P2025XXXX

If your issue remains unresolved 24 hours after your initial email, send a follow‑up message. We will escalate your case for proper handling.