Contact us

Customer Assistance at Ouzrel
If you have questions about our merchandise or need assistance with an order, you can contact Ouzrel through our official customer service email.
Our Contact Details
Store Name: Ouzrel
Website: https://ouzrel.com
Email: [email protected]
Product Information Requests
For questions about product dimensions, materials, compatibility, available variations, or usage instructions, please include the product name or website link.
Order-Related Enquiries
If you have already placed an order, please provide your order number and a brief explanation of your enquiry.
We can review questions relating to order details, payment confirmation, processing status, or available shipping information.
Order changes should be requested promptly, although modifications cannot be guaranteed after processing or dispatch.
Delivery Assistance
If a parcel is significantly delayed, lost, damaged, or incorrectly delivered, please include your order number and any available tracking information.
Returns and Refunds
Eligible return requests may be submitted within 14 days after receiving the order.
If an item arrives damaged, defective, incorrect, or incomplete, please describe the problem and include relevant photographs where appropriate.
Our Refund policy provides additional information about return eligibility and refund procedures.
Following Up on Your Request
If you have already contacted us, you may reply to the existing email conversation with additional information.
Response times may vary depending on the nature of the enquiry.
Please do not send passwords, complete payment card numbers, or banking login credentials by email.
Customer Service Email
[email protected]